Return & Refund Policy

1. Wholesale Return Rules

As a wholesale manufacturer, we generally do not accept returns for "change of mind" or "unsold stock." We only accept returns for items that are received in a damaged or defective condition.

            Important: To claim a return for damaged goods, an Unboxing Video is mandatory. Claims without a video will not be entertained.
        

2. Damaged or Defective Products

If you receive a product that is broken or has a manufacturing defect, please notify us via WhatsApp or Email within 24 hours of receiving the parcel.

3. Return Process

Once your claim is verified, we will either:

Provide a replacement in your next order.
Offer a credit note for the equivalent amount.
In exceptional cases, initiate a refund to the original payment method.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

Customized designs or products made-to-order.
Items that show signs of wear or have been used by the reseller/end-customer.
Items where the original packaging has been tampered with.

5. Cancellation Policy

Orders can only be cancelled within 12 hours of payment. Once the order enters the production or dispatch phase, no cancellations are allowed.